Shipping policy

Last updated: August 19, 2026

Thank you for shopping with Merchievo Merchandise! All of our apparel is designed, printed, hand-pressed, and shipped directly from our workshop in Bedford, Virginia.

Below are the details regarding our production times, domestic shipping rates, and delivery policies.

1. Domestic Shipping Only

We currently ship exclusively to addresses within the United States (including Alaska, Hawaii, and US Territories). We do not offer international shipping at this time.

2. Order Processing & Production Times

Because each item is customized and hand-pressed in-house, orders require production time before they are handed off to the carrier:

  • Standard Catalog Apparel (T-Shirts, Sweatshirts, Hoodies, Hats):

    • Production Time: 7 to 10 business days.

  • Custom Team & Workwear Orders (Featuring your custom logo/design):

    • Production Time: 10 to 4 business days after final artwork proof approval.

Note: Production times do not include carrier transit time and may be slightly extended during peak holiday seasons.

3. Shipping Rates & Delivery Estimates

Shipping charges are tiered by package weight and automatically calculated at checkout:

Order Type / Weight Bracket Shipping Rate Estimated Transit Time
Light Tier (0.00 – 0.99 lb / Single Tees & Hats) $7.50 3 to 5 business days
Medium Tier (1.00 – 2.99 lb / Sweatshirts & Single Hoodies) $9.99 3 to 5 business days
Heavy / Bulk Tier (3.00+ lb / Multi-Item Orders) $11.99 3 to 5 business days

All standard orders ship via USPS Ground Advantage or USPS Priority Mail.

4. Shipment Confirmation & Order Tracking

As soon as your shipping label is printed and your package is ready for carrier pickup, you will receive an automated Shipment Confirmation email containing your USPS tracking number. Tracking details typically update within 24 hours of carrier scan.

5. Damages, Loss & Address Accuracy

  • Damaged Shipments: If your order arrives damaged, please save all packaging materials and notify us within 7 business days at info@merchievo.store with photos of the damaged goods and exterior packaging so we can arrange a replacement.

  • Lost or Missing Packages: If your tracking indicates "Delivered" but you cannot locate your package, please verify your delivery location and contact your local USPS branch. If the package is officially declared lost in transit, contact us at info@merchievo.store and we will assist in resolving the issue.

  • Incorrect Shipping Addresses: Please ensure your shipping details are accurate during checkout. Merchievo is not responsible for packages misrouted due to an incorrect address entered by the customer. If a package is returned to sender due to an address error, the customer is responsible for any reshipment postage costs.

Contact Us

If you have any questions regarding your shipment or need an order status update, please reach out to us at info@merchievo.store.