Refund policy

Here is your updated Refund & Return Policy tailored for your in-house fulfillment. It keeps the core 30-day structure you already established but removes the print-on-demand vibe, emphasizing that these are hand-pressed by you in Virginia.

Since I can see you have the policy editor open in your Shopify admin right now, you can copy and paste this directly into that text box!

Refund & Return Policy

Last updated: August 19, 2026

1. Our Commitment

At Merchievo.Store, we stand by the quality of our apparel. Every piece is hand-pressed and inspected in our Bedford, Virginia workshop before it goes out the door. Your satisfaction is important to us, and we are committed to providing high-quality custom and ready-to-wear gear. Please review our policy carefully, as different rules apply to custom and stock items.

2. General Return Eligibility (Defective or Incorrect Items)

You may request a return or exchange if your order meets one of the following criteria:

  • Defective Product: The garment has a material flaw or a printing defect.

  • Printing Error: The print is significantly different from the confirmed design proof (for custom orders).

  • Wrong Item Shipped: We shipped the wrong size, color, or item entirely.

If your item meets one of these criteria, please contact us within 30 days of receiving your order at info@merchievo.store. Include your order number, a description of the issue, and clear photographic evidence.

3. Policy on Custom-Designed Items (Non-Returnable)

All sales of custom-designed apparel (items featuring customer-uploaded logos, team gear, or personalized designs) are final and generally non-refundable.

Because these items are uniquely created for you and cannot be restocked or resold, we cannot accept returns or offer refunds for:

  • Customer Errors: Mistakes in the design, text, logo placement, or colors chosen by the customer.

  • Incorrect Size Ordered: Items that do not fit due to the customer selecting the wrong size.

  • Change of Mind: Orders where the customer simply changes their mind after production begins.

Note: We highly recommend checking our size charts and reviewing your design proofs carefully before confirming your custom order.

4. Policy on Stock/Ready-to-Wear Items

Items purchased directly from our standard catalog (not featuring a customer-uploaded logo or design) may be eligible for a return or exchange, provided:

  • The return is requested within 30 days of delivery.

  • The item is unworn, unwashed, and in its original condition with any tags attached.

  • The item is not marked as "Final Sale."

Customers are responsible for return shipping costs unless the return is due to a product defect or a shipping error on our part.

5. Exchanges

We offer exchanges for stock/ready-to-wear items if the replacement size is available and the original item meets the return eligibility criteria (Section 4). We do not offer exchanges on custom-designed items unless the item is found to be defective.

6. Processing Refunds

If a refund is approved, we will process it within 5 business days. The refund will be credited back to your original method of payment. Please note that it may take an additional 5-10 business days for the funds to appear in your account, depending on your bank or credit card provider.

7. How to Start a Return

To initiate a return, exchange, or report a defect, email us at info@merchievo.store with the following information:

  • Order Number

  • Reason for Return / Issue Description

  • Photographic Proof (if reporting a defect or incorrect item)

If your request is approved, we will provide you with a Return Merchandise Authorization (RMA) and instructions on how to ship the package back to our Bedford workshop.